Virtual Front Desk

 

Have a question?

Please connect with the Front Desk by clicking on the Need Help icon on the lower right hand corner of this page.

You can also check out our Frequently Asked Questions below or contact us by phone or email:

For questions about the Tutorial Center call and leave a message at 707-527-4491 or email us at guser90@santarosa.edu

For questions about College Skills Credit Classes/Academic Skills and Test Preparation Classes call: (707) 527-4834

 

 

Frequently Asked Questions about the Tutorial Center Services
Do I have to make an appointment? 

You can drop into SRJC Online Tutoring without an appointment. Drop-in to ask a question when tutors are working and available. 

 

How much time can someone help me if I drop into an SRJC Online Tutoring Room?

Time can vary based on the question and the content area as well as a consideration for anyone who may be waiting in line. The average session is about 15 minutes, however the time spent tutoring is ultimately up to the discretion of the Instructional Assistants, Student Tutors or Staff leading the Tutorial session. 

 
How long do I have to wait in line to get a tutor?

If you are the only person in the line of a tutoring room and find yourself waiting more than 15 minutes, it may be due to a technical issue. Please contact the Virtual Front Desk by clicking on the 'Need Help' Icon in the lower right hand corner of this page or email guser90@santarosa.edu. 

 
Can I schedule to meet with a tutor every week?

There are certain subjects where it is possible to schedule an individual reoccurring one hour session with a Student Tutor for the entire Fall or Spring semester. Individual Tutor Request Forms are on our Tutor Schedule and Forms page

 
Where can I find tutoring help when the Tutorial Center is closed or tutors are unavailable?

NetTutor is another Tutorial Center resource that provides 24/7 access to tutoring and is free for up to 10 hours of tutoring each semester. You can either drop off a question and pick it up later in an online 'locker', or connect with a tutor during NetTutor's scheduled drop-in tutoring hours. 

 
When I go to SRJC Online Tutoring, I do not see the course content area for the course I am taking. How can I find out how to get tutoring for my class?

Please contact the Virtual Front Desk by clicking on the 'Need Help' Icon in the lower right hand corner of this page or email guser90@santarosa.edu. There may be a tutor available or other Tutorial Service information that we can provide you with. 

 
Is SRJC Online Tutoring free?

All of our services are free for current SRJC students.